Office Manager
Erin loves having her finger on the pulse of the hospital. Working as Ingersoll Animal Hospital’s Office Manager, Erin handles routine tasks such as hiring, scheduling, and client relations. However, she receives the most satisfaction by giving Dr. Peterson, the hospital’s owner, more time to care for her clients’ pets. Erin knows that the hospital’s lifeblood is the excellent care veterinarians and staff provide to clients’ beloved pets. She also knows that the hospital’s care team enjoys forming lasting relationships with the animals’ pet parents. Erin is happy she can play a part in these positive experiences!

At Ingersoll Animal Hospital since 2007, Iowa native Erin joined the hospital after graduating from Iowa State University. Erin earned a Bachelor of Science in Animal Ecology, and she minored in Entomology. Her five years as a Patient Care Coordinator prepared her well for her Office Manager position, and she enjoys helping out at the front desk when needed.

Erin shares her Des Moines home with her husband Justin and their daughter and son. Despite Erin’s busy schedule, she always makes time for her family, and she catches a movie when one appeals to her. Drawing on her entomology background, Erin gladly identifies insects for her family and friends. Erin’s young children seem to be following in their mother’s footsteps, as they enjoy outdoor activities such as fishing, camping, and exploring.

This feline-friendly family hosts two pampered cats who have become adept at upsetting the household routine. Both cats love to sleep in inconvenient places, although they appear to get plenty of daytime rest. During the middle of the night, Bella and Obi often cause a noisy commotion, each likely blaming their partner in crime for waking up the family.
Registered Veterinary Technician
Ever since she was a little girl, Tess has had a passion for veterinary medicine. All she’s ever wanted to do was help animals live happier, healthier lives! She gets to do just that as a Registered Veterinary Technician at Ingersoll Animal Hospital.

Tess has lived in Des Moines her whole life, and grew up surrounded by her family pets. She attended Des Moines Area Community College, and graduated in 2013 with her Associate’s degree in veterinary technology. After studying hard for board exams that summer, she was thrilled to pass her tests and become a Registered Veterinary Technician in the state of Iowa.

In her time away from work, Tess enjoys spending time with friends and family, drawing, watching movies, reading comic books, and listening to music. She’s also recently taken up sewing—many of her unique ideas have turned out quite nicely! Tess lives with two pets of her own: Paisley, a playful calico cat who demands to be the center of attention, and a garter snake named Nagini. Tess also owns an elderly cat named Lucy and a beagle who goes by Butters, both of whom live back home with her parents.
Registered Veterinary Technician
Remember when your school would host a career fair and various professionals would come visit? Shelby Shinkle remembers quite well. When she was in second grade, a veterinarian happened to visit on career fair day, and that prompted her to pursue a career in the veterinary world. Today she’s a registered veterinary technician at Ingersoll Animal Hospital!

A native Iowan, Shelby was raised on a rural farm. In high school she joined the Future Farmers of America, and that landed her an internship at the local mixed animal practice.

Shelby’s original goal was to become a veterinarian. But after taking a deeper look into what vet techs do and the role they play in helping animals, she decided that would be a better fit for her. She has a particular passion for the field of anesthesia, which happens to be her primary role in the clinic. She describes safely seeing pet patients and pet parents through anesthetic events as “rewarding.”

There are other aspects of the job that Shelby is enamored with, including the dentistry, since taking care of her patient’s teeth is extremely important. She also relishes the ability to be hands-on with her patients, and appreciates the unique bonds that she creates with every animal and pet owner she comes across. She is grateful and humbled at the high level of trust pet owners place in her that allow her to effectively perform her job.

When she’s not at the animal hospital, Shelby is busy at home taking care of her toddler. She and her husband have two dogs - Barrett, a Bernese mountain dog and Harlow, a border collie. Both dogs absolutely love their new toddler buddy!

Shelby also enjoys spending time outdoors, so you can catch her running, biking, woodworking, boating and doing just about any other activity that gets her and the family outside.
Head Veterinary and Dental Technician
Becky developed her passion for veterinary medicine during her childhood. Growing up in Knoxville, Iowa, young Becky began joining a local veterinarian on his patient appointments when she was just eight years old. Becky thoroughly enjoyed her one-on-one time with this generous veterinary professional; and by the time she was 15 years old, she had acquired valuable veterinary medicine knowledge. Even more importantly, Becky had realized that she was meant for a veterinary career!

When Becky began attending nearby Simpson College, she wanted to maintain her connection to veterinary medicine. Becky applied for a part-time job at Ingersoll Animal Hospital in 1980, and she has been a valuable part of the hospital’s care team for more than 30 years.

Throughout Becky’s time at the hospital, she has taken the initiative to improve her skills, which increases her ability to provide care for her clients’ treasured pets. Becky has become a Certified Veterinary Assistant and a Medical Laser Technician. She has also completed advanced training from the American Society of Veterinary Dental Technicians. This dedicated, animal-loving lady keeps herself updated on the latest veterinary medicine advances, and she’s always ready to adapt to new technologies to better help her furry patients.

In Becky’s free time, she’s a seasoned distance runner who has completed several marathons. Becky, Tempo and Pacer, her miniature schnauzers, also compete in agility trials. She’s currently training Tempo and Pacer to be well-seasoned competitors! They are both still very much puppies and are more vocal than Becky would like, but they are making great progress.
Kelsey B
Registered Veterinary Technician
Kelsey originally went to school to study human psychology—she worked at a local pet store during her time away from classes, and it wasn’t long before she realized that her heart was truly in animal care! Kelsey decided to make a change and study veterinary technology; she hasn’t looked back since.

Kelsey is from Forest City, Iowa and is now a Registered Veterinary Technician here at Ingersoll Animal Hospital. She has a particular fascination with laboratory procedures, and loves to work toward a diagnosis on the cellular level. She also likes performing in-depth nursing care and interacting one-on-one with her patients and their loving owners.

In her time away from work, Kelsey enjoys reading novels, painting, and doting on her own animal companions at home. She has a Brittany Spaniel named Rusty, who loves nothing more than a lazy day spent cuddled up on the couch, as well as a playful cat named Firefly.
Registered Veterinary Technician
Everyone is fascinated by at least one subject while in school. For Jennifer Schubert, that subject was science - particularly biology. “Jennie” knew from a young age that she wanted to pursue a career in medicine. Her dreams would eventually come true when she landed a position as registered veterinary technician at Ingersoll Animal Hospital!

Jennie names her beloved cat Bobo as her main inspiration. Despite suffering from an array of ailments that included asthma, kidney disease and hyperthyroidism, Bobo was a sweet cat and a great snuggle buddy. He taught Jennie just how important it was to take care of a pet daily. He also helped her learn more about the same diseases she now finds herself discussing with pet owners on a daily basis.

Born and raised in Cedar Rapids, IA, Jennie grew up with 3 siblings. She graduated from Iowa State University with a degree in pre veterinary studies, and then after studying to be vet tech at a local community college, she landed a position at Ingersoll Animal Hospital. This was ideal since she’d always loved the idea of working in a small clinic.

Jennie loves the anesthesia portion of her job, as it allows her to focus and care for a handful of patients throughout the day. It also gives her a chance to put the pet owners at ease by keeping them updated on their pet’s condition and answering their questions. Lab work is another aspect she really enjoys, since it diagnoses problems and enables her to find answers to best treat her patients.

In her free time you can find Jennie hanging out with her fiance and her 2 cats, Greg and Quill. Playing video games was one of her favorite hobbies when she was younger, and she remains a huge gamer to this day!
Megan H
Veterinary Assistant
Veterinary Assistant and Kennel Attendant
Kacie grew up alongside her first puppy, Max, who quickly became her best friend in the world. This was the beginning of her lifelong passion for animals! Ever since she can remember, Kacie has wanted to improve the lives of pets in whatever way she could—now, she’s able to use her skills as a Veterinary Assistant to do just that.

Born in Omaha, Nebraska, Kacie moved with her family to Waukee, Iowa at a young age and has lived in the area ever since. She was still in high school when she started working at her first veterinary practice, and decided to further her education in the animal-care field after graduation. Kacie headed to Iowa State University, where she earned her Bachelor’s degree in animal science, then signed on as a Veterinary Assistant here at Ingersoll Animal Hospital. She couldn’t be happier to continue her veterinary journey alongside the talented and compassionate clinic team!

Outside of her interests in the animal-care world, Kacie enjoys staying active in the great outdoors. She’s an avid boater, fisher, and camper, and also loves to golf.
Patient Care Coordinator
Randi’s lifetime passion for animals, and experience working with racetrack horses, has provided a strong foundation for her veterinary hospital work. By previously earning her Dental Assistant certificate, Randi gained basic medical knowledge that she uses in her Patient Care Coordinator position. When her clients and their beloved pets arrive for their appointments, Randi greets them with a friendly smile and a calm, efficient manner. She wants them to have a smooth, positive hospital experience; and just in case, Randi’s ready with her supply of dog treats!

Living outside Des Moines with her fiance Jason, Randi has quite a collection of dogs, cats, and horses. Randi thrives on being outdoors, and she takes every opportunity to ride her horses and bond with her dog. She also shares camping, fishing, hunting, four-wheeling, and road trips with Jason. Randi’s generally an early bird, getting up before sunrise, working hard on the farm and at the hospital, and turning out the lights well after the sun goes down.

Randi’s three horses have an insatiable appetite, as they eat all day and then escape from their pasture to gorge themselves on the other side of the fence. So far, Solomon, Tornado, and Lexy haven’t suffered any ill effects from their food fests. Randi’s dog Kilo loves playing with the horses, and she’ll hitch a ride on any moving vehicle, hopping into the truck or jumping on the four-wheeler. Finally, Randi’s two cats have found a way to entertain themselves inside the house. Kazz has learned how to completely unroll the toilet paper, and Trix has developed the fine art of sleeping all day.
Veterinary Assistant and Kennel Attendant
When her own beloved dog, Rey, fell ill, Aly relied on the skills and knowledge of her local veterinary staff to help her pet feel better. She was particularly struck by the role the Veterinary Technicians had in returning her dog to full health—Aly knew that she wanted to do the same for other pet owners! That’s why she joined the team here at Ingersoll Animal Hospital.

Aly is originally from northern Minnesota but moved to Ankeny with her family during her high school years. After attending Des Moines Area Community College to earn her degree in accounting and spending a few years bartending and serving, she decided to pursue her true passion: veterinary medicine. When Aly came across an open position here at Ingersoll Animal Hospital, she jumped at her chance!

Around the clinic, Aly loves to spend quality time with the boarding pets and make sure they’re comfortable during their time away from home. She also loves to jump in and help the Technicians and veterinarians whenever she’s needed—Aly would love to become a Veterinary Technician herself in the near future!

In her time away from work, Aly enjoys camping and fishing in the great outdoors, visiting her grandparents back in Minnesota, and finding new adventures with Rey.
Shelbi L
Vet Assistant, Room Tech
Shelbi is a Des Moines native, and grew up spending many summer days at the Blank Park Zoo. She’s always been interested in the behavior and rehabilitation of animals, and knew that she would love to work hands-on to better the lives of the earth’s creatures. That’s why Shelbi decided to become a member of the veterinary profession!

Shelbi first joined the team here at Ingersoll Animal Hospital while starting college at Iowa State University, filling in during breaks and summer vacation as a Veterinary Assistant, until returning to the clinic full-time after graduating with her degree in animal ecology. She especially loves to learn new things on a daily basis, and also enjoys observing and helping with surgeries. Shelbi’s favorite part of her work is that every day is a little bit different—she’s constantly kept on her toes!

Outside of work, Shelbi likes traveling and spending time at home with her own pets. She shares her life with Nashville, a Golden Retriever/English Setter mix who loves to be pampered, as well as a spunky black cat named Manny.
Kennel Attendant
Kennedy spent a lot of time with her grandparents while growing up, and together they loved to spend time outdoors gardening, fishing, and birdwatching. Those early experiences in nature made a lasting impression. Kennedy always suspected that a career spent helping animals would suit her well. She’s thrilled to make a difference on a daily basis as a member of Ingersoll Animal Hospital’s kennel team!

Kennedy is a Des Moines native and started her journey in animal care by volunteering at the Animal Rescue League of Iowa. Next, she signed on as a member of the kennel team at a local dog boarding facility, where she would remain for more than a year. In 2020, Kennedy became a Kennel Attendant here at Ingersoll Animal Hospital, and she couldn’t be happier with her choice! In the future, she plans on attending school to study veterinary technology and advancing her career in the world of pet medicine.

Around the clinic, Kennedy likes helping with evaluations in order to make sure each patient gets the exact care they need. She’s also fond of exercising the hospital’s boarding pets and getting to know their unique personalities.

When she’s not at work, Kennedy is an avid hiker and camper, and has special memories of hiking through the Havasupai reservation in Arizona and stargazing in Yosemite National Park. She’s also fond of doting on her own animal companions at home. Kennedy has one dog—Gretel the Weimaraner, who loves to go on hikes with Kennedy and would do almost anything to chew on a stick—as well as two cats: Sal, who acts more like a dog and is extremely food-motivated, and Genghis, who prefers to be left alone most of the time.
Dr. N.T. Peterson
Practice Owner/Veterinarian
Dr. Peterson has always felt a deep connection with animals. Whether she was bonding with her childhood pets, helping a client’s treasured cat to recover from an illness, or playing with her own affectionate dogs, she always felt that animals greatly enriched her life. To give back to these loving creatures who have such generous spirits, Dr. Peterson has dedicated her career to helping improve animals’ health, comfort, and quality of life!

Born and raised in Altoona, Iowa, Dr. Peterson received her Doctorate of Veterinary Medicine from Iowa State University’s College of Veterinary Medicine in 1981. After briefly practicing in Omaha, Nebraska, Dr. Peterson joined Ingersoll Animal Hospital as an associate veterinarian in December 1981. In 2005, Dr. Peterson purchased the practice, and over the years she has been pleased with the hospital’s continued growth.

Dr. Peterson enjoys cultivating relationships with her clients and caring for their beloved pets. She loves the varied challenges she faces each day, and savors the rewards of seeing a much-loved pet recover and thrive again. Dr. Peterson especially likes to focus on dentistry, as a good dental cleaning and preventive maintenance can make a real difference in a pet’s life. She also appreciates new pain management and oncology treatments, and keeps up with the latest advances in those fields.

Dr. Peterson is a Certified Canine Rehabilitation Therapist (CCRT), and received her certification from the Canine Rehabilitation Institute in order to help both companion and performance animals improve their quality of life. She is also a Certified Veterinary Spinal Manipulation Therapist (CVSMT), having received her certification from The Healing Oasis. (Veterinary spinal manipulation is often referred to as veterinary or animal chiropractic.) In addition to her rehabilitation and chiropractic interests, Dr. Peterson is currently completing training to become a Certified Veterinary Acupuncturist through the Chi Institute for Traditional Chinese Veterinary Medicine.

Dr. Peterson also has a keen interest in obedience work. She teaches dog obedience classes at the Des Moines Obedience Training Club; and she frequently enters obedience, agility, tracking, and hunt test competitions with her dogs. Dr. Peterson is also passionate about providing service dogs for military veterans. She serves as the veterinary advisor for the Puppy Jake Foundation, a group founded to accomplish this worthy goal.

Dr. Peterson and her husband John remain close to their two adult children. The couple’s daughter enjoys her museum education curator work, and their son attends college as a performing arts major. In her spare time, Dr. Peterson likes to stay active and always makes time for bicycling, volleyball, and perennial gardening. Dr. Peterson and her husband love to travel, and they count a memorable Zambian safari trip as a highlight of their lives.

This animal-focused couple shares their home with several furry family members. Takoda is an affectionate, fun-loving golden retriever who accompanies Dr. Peterson to work each day. Takoda also excels at obedience work, and has recently become Dr. Peterson’s third obedience champion. Zing, a beautiful Siamese mix cat, is a chatty feline who delights in showing everyone the location of his food bin.
Dr. T. J. Frye
Dr. Frye received her veterinary career inspiration from an unlikely source. While attending Chadron State College in Nebraska, she happened to chat with an Iowa State University-educated professor. As it turned out, the professor was familiar with the University’s College of Veterinary Medicine; and he strongly encouraged this enthusiastic student to pursue a veterinary education at Iowa State. She listened to his advice, and after much hard work received her Doctorate of Veterinary Medicine from this well-known institution. Since the early 1990s, Dr. Frye has been a vital part of the Ingersoll Animal Hospital care team, and she’s glad she chose a veterinary medicine career!

When Dr. Frye’s not caring for her clients’ cherished pets, she enjoys tending her garden and singing in her church choir. She frequently volunteers to teach classes at the Cyclone Country Kennel Club, and she often joins in Club activities as well. Libby and Torie, Dr. Frye’s beautiful golden retrievers, function as her team members in agility and obedience trials and hunt tests. Through observing the goldens during their varied training regimens, Dr. Frye has developed a keen interest in the animal behavior field.

Dr. Frye and her husband Casey have diversified the goldens’ skills, training them for upland hunting work. In favorable weather, the couple frequently piles the happy dogs in the car for another high-energy expedition.
Dr. K.M. Kendall
Dr. Kendall can recall being home sick as a child and watching as her family’s cats called a truce with one another to come lay with her on the couch. Animals have always been a part of her life, and she’s wanted to give something back to them ever since she can remember. Dr. Kendall’s innate desire to care for other beings, combined with her intense passions for biology and zoology, make veterinary medicine the ideal career choice!

A native of southern California, Dr. Kendall received her Bachelor’s degree in biology from the University of California-Santa Barbara, working part-time in veterinary clinics during her studies. She moved with her husband, Dan, to Iowa in 2002 to attend veterinary school at Iowa State University. After graduating in 2006, the couple decided to stay in the area, and Dr. Kendall began her veterinary career.

After six years in private practice, Dr. Kendall began working at the Animal Rescue League of Iowa. While she adored her work there, she realized she missed forming personal, long-term relationships with clients and their pets. Dr. Kendall decided to return to small-animal practice and signed on here at Ingersoll Animal Hospital in the fall of 2015. She brings with her special interests in behavior, pain management, and new puppy and kitten visits.

Dr. Kendall and her husband have a young daughter who is already shaping up to be as much of an animal-lover as her mother. The family shares their home with a cat named Milo, three dogs who go by Tucker, Tessie, and Ruby, a pair of pet rats, and two turtles.

When she isn’t caring for animals here at the hospital, Dr. Kendall enjoys canoeing, hiking, and sailing with her family. Whenever they can, the family likes to get out to the coast for some scuba diving or snorkeling.
Dr. Austin
Dr. Austin is a lover of all living things - furry, feathered, scaly, and furless alike! She completed her undergraduate studies at The University of Iowa, receiving her BA in Journalism & Mass Communication in 2010. While working in the corporate world, she began volunteering with wildlife to fill her animal void. In 2013 she became a Licensed Wildlife Rehabilitator and made a full-time career change, clinically training as a Veterinary Technician at both a general practice and an ER/specialty clinic. She went on to earn her Doctorate of Veterinary Medicine from Iowa State University in 2021. Some of her areas of professional interest include wildlife, zoo and exotic companion animal medicine, integrative medicine, ophthalmology, and nutrition. Dr. Austin is a lifelong learner with plans to obtain her certifications in chiropractic care, acupuncture, rehabilitation, and, hopefully, one day, her Master's in Public Health.

As a nontraditional student, Dr. Austin believes you can accomplish anything you put your mind to. To help spread this message, client education and mentoring have become some of her true passions. She has volunteered at many youth veterinary medicine camps and international philanthropic endeavors.

Dr. Austin enjoys country living with her husband, Jared. Together, they have 3 children; Hayden, 4, Noah, 2 and Evelyn, 2 months. Their family also includes a Great Dane named Katie and a cat named Flint.

When she is not in the clinic, Dr. Austin logs a lot of hours working with the community through her wildlife nonprofit. She also enjoys yoga, spending time outside (especially birdwatching), traveling and pretending she has a green thumb.
Dr. Alexander
Dr. Alexander was born and raised in Rhode Island, where she decided at the age of three that she wanted to become a veterinarian. She earned her Bachelor’s degree in Pathobiology and Veterinary Sciences at the University of Connecticut (go Huskies!) in 2014, followed by her Doctor of Veterinary Medicine degree from Cornell University’s College of Veterinary Medicine in 2018. She then worked for two years at a busy mixed-animal general practice in rural upstate New York, where she treated everything from cats and dogs to pot-bellied pigs and pygmy goats. Dr. Alexander spent the past year in northern California, providing relief veterinary services for a variety of clinics all over the Bay Area.

Dr. Alexander is excited to be working full-time at a single clinic again, which allows her to really get to know her clients and patients. Her favorite part of being a veterinarian is being able to not only help her patients feel better when they come to her for illnesses or injuries, but also help their humans to feel better in the process. She also enjoys soft tissue surgery, endocrinology, and engaging in client education on preventive medicine. Two topics she is especially passionate about are heartworm prevention and lyme disease.

Dr. Alexander currently lives with her veterinarian fiancé, Nicholas (also a Cornell class of 2018 grad) and their yellow lab, Griffin. When she is not at the clinic, Dr. Alexander enjoys hiking, running, biking, cooking (and is always looking to try new recipes!), reading (mainly thrillers or historical fiction), playing Scrabble, and binge watching shows like The Blacklist and The Resident.
Luther arrived at Ingersoll Animal Hospital in the summer of 2010 after being picked up for attempted hitch-hiking on MLK, Jr. Blvd. He traded in his knapsack bindle, harmonica, and can of beans for a soft blue bed and litterpan. After a brief forray into the role of cuterebra (fly larvae) surrogate and foster parent, Luther quickly settled into a more clerical position in the reception area. His specialty is thorough reorganization of files across the floor, forming an elaborate system that he alone understands. Luther loves his new home, though he’s occassionally been heard playing “Hobo’s Lullaby” on a smuggled harmonica while drifting off to sleep.
Pet Groomer
Kryssa was only in the eighth grade when she started helping at a grooming facility operated by Kryssa’s own dog trainer. Over the years, she learned the ropes of the grooming profession hands-on—she hasn’t stopped grooming pets since. Now, Kryssa is Ingersoll Animal Hospital’s resident Pet Groomer!

Kryssa is originally from New Virginia, Iowa, and attended Kirkwood Community College to study pet grooming and small-business management. After completing her schooling, she signed on with a local animal hospital for a time before moving on to another nearby clinic, where she worked as a Veterinary Assistant while starting her very own grooming business during her off hours.

In the summer of 2018, Kryssa joined the Ingersoll Animal Hospital family and has been making the pets of the area look and feel their absolute best ever since. For her, nothing beats seeing the look on an owner’s face when they first see their freshly groomed companion—those moments make it all worth it for Kryssa!

When she isn’t pampering pets here at the hospital, Kryssa enjoys scrapbooking and spending quality time with her friends and family. She and her boyfriend, Josh, have a beautiful daughter named Ava and also share their lives with three canine companions: Angel, Kryssa’s rat terrier who used to compete alongside Kryssa in competitive 4-H shows; a Pit Bull named Arielle who is both a Canine Good Citizen and a certified therapy dog; and Triton the Pit Bull, also a Canine Good Citizen who loves performing his best tricks for treats.