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Our Care Team

Your pet’s emotional and physical well-being is prioritized with every visit. We put the patients first!

Kayla

Kayla

Practice Manager

Kayla chose a career in veterinary medicine because working in human medicine just wasn’t quite fulfilling enough for her. In her role as Practice Manager here at Ingersoll Animal Hospital and Pawsitive Strides, Kayla is able to engage her passion and genuinely looks forward to coming to work every day!

Kayla joined the Ingersoll/Pawsitive Strides team in January of 2024. Seeing the power of what animals can do has served as her inspiration every step of the way. From service animals to search and rescue to emotional support and pets who are simply members of the family—they are the reason behind why she does what she does every day.

Born and raised in Cedar Rapids, Kayla recently relocated to the Des Moines area due to her husband’s job. They have two daughters, Aurora and Ariana, and two fur sons, Thor and Zeus. In her spare time, Kayla enjoys spending time with family, doing activities together, and learning new things.


Becky

Becky

CVA, CCRA, CCFT, CCMT Head Veterinary and Dental Technician

Becky developed her passion for veterinary medicine during her childhood. Growing up in Knoxville, Iowa, young Becky began joining a local veterinarian on his patient appointments when she was just eight years old. Becky thoroughly enjoyed her one-on-one time with this generous veterinary professional; and by the time she was 15 years old, she had acquired valuable veterinary medicine knowledge. Even more importantly, Becky had realized that she was meant for a veterinary career!

When Becky began attending nearby Simpson College, she wanted to maintain her connection to veterinary medicine. Becky applied for a part-time job at Ingersoll Animal Hospital in 1980, and she has been a valuable part of the hospital’s care team for more than 30 years.

Throughout Becky’s time at the hospital, she has taken the initiative to improve her skills, which increases her ability to provide care for her clients’ treasured pets. Becky has become a Certified Veterinary Assistant and a Medical Laser Technician. She has also completed advanced training from the American Society of Veterinary Dental Technicians. This dedicated, animal-loving lady keeps herself updated on the latest veterinary medicine advances, and she’s always ready to adapt to new technologies to better help her furry patients.

In Becky’s free time, she’s a seasoned distance runner who has completed several marathons. Becky, Tempo and Pacer, her miniature schnauzers, also compete in agility trials. She’s currently training Tempo and Pacer to be well-seasoned competitors! They are both still very much puppies and are more vocal than Becky would like, but they are making great progress.


Shelbi

Shelbi L.

CCRA, CVT in progress

Shelbi is a Des Moines native, and grew up spending many summer days at the Blank Park Zoo. She’s always been interested in the behavior and rehabilitation of animals, and knew that she would love to work hands-on to better the lives of the earth’s creatures. That’s why Shelbi decided to become a member of the veterinary profession!

Shelbi first joined the team here at Ingersoll Animal Hospital while starting college at Iowa State University, filling in during breaks and summer vacation as a Veterinary Assistant, until returning to the clinic full-time after graduating with her degree in animal ecology. She especially loves to learn new things on a daily basis, and also enjoys observing and helping with surgeries. Shelbi’s favorite part of her work is that every day is a little bit different—she’s constantly kept on her toes!

Outside of work, Shelbi likes traveling and spending time at home with her own pets. She shares her life with Nashville, a Golden Retriever/English Setter mix who loves to be pampered, as well as a spunky black cat named Manny.


Karen

Karen

Veterinary Assistant

Unlike many of her colleagues, Karen didn’t initially set out to work in the veterinary field. To the contrary – she originally thought she wanted to become a lawyer. Her deep interest in medicine and science, and an innate love of animals, however, would ultimately shift her path in a different direction. As a veterinary assistant, Karen is grateful to be doing what she feels she’s meant to do: making a difference in the lives of pets and their families.

Karen attended college in her home island of Puerto Rico, where she applied to be part of the pre-vet program. While in school, she participated in an internship involving the care of marine turtles. It was an incredible experience that further fueled her desire to work in veterinary medicine. She then spent some time shadowing at a vet clinic where she was eventually hired. After relocating to Iowa, Karen joined the Ingersoll Animal Hospital team in June of 2023.

One of the things Karen enjoys most about her job is educating new pet owners on how to be the best pet parents to their fur-babies. She also enjoys witnessing the journey of pets who are healing and regaining strength following a complicated disease process. Last, but not least, Karen recently began participating in the rehabilitation program, which provides new options for pets to enjoy an optimal quality of life.

Outside of the clinic, Karen has several pets of her own, including a very spoiled cat named Mota, who was born in Karen’s closet and ended up staying after all of her littermates were adopted; a mixed breed dog named Petunia, whom Karen rescued from the middle of the road after her mother had been hit by a car; and Apex, a handful of a Huskey who is extremely intelligent. Besides her fur-babies, Karen lives with her long-time partner, Edwin, whom she met during college.


Morgan

Morgan

Veterinary Assistant

Morgan’s connection to animals began at a very young age on her family farm, where she helped tend to a wide variety of animals. Whenever the local vet would show up, Morgan would follow them around, fascinated by what they did. When she saw one of the doctors give the family dog some medicine and witnessed that sick pup’s recovery, she was hooked and officially knew what she wanted to do when she grew up!

In high school, Morgan participated in a job shadowing project at her local vet clinic. After graduation, she went on to attend ISU for animal science. Prior to joining the Ingersoll Animal Hospital team, Morgan spent two years working as a professional dog trainer in the Des Moines area. While she loved the job, deep down she knew she wanted more and decided it was time to return to what started it all – her childhood interest in veterinary medicine. Helping pets heal is her true passion in life.

Outside of the clinic, Morgan’s family consists of her fiancé and their sassy cat, Midna, who likes to pretend she doesn’t like you until she’s climbing into your lap and purring like a motorboat.


Rylee

Rylee

Veterinary Assistant

Despite initially going to school to become a paramedic, Rylee realized relatively early on that she was far more interested in working with animals than with humans. As one of the veterinary assistants here at Ingersoll Animal Hospital, Rylee is able to combine her medical training with her passion for pets, which has turned out to be the perfect fit!

Prior to joining the Ingersoll team, Rylee’s work experience took place in various zoos and aquariums, where she helped to care for a variety of different species. She also volunteered at the NOAA Sea Turtle Rescue, where she assisted in rehabilitating injured turtles. In her current role as VA, Rylee enjoys talking to clients, learning about their pets, and establishing relationships with them.

Outside of the clinic, Rylee lives in Des Moines with her son and their animal family, which consists of a trick-loving mutt named Gary, a bearded dragon named Fiber, a leopard gecko named Bagel, and several fresh and saltwater fish. When she’s not busy working or tending to her family, Rylee can usually be found doing something outdoors, especially if it involves hiking in the woods or swimming at the beach.


Kirsten

Kirsten

Veterinary Assistant

Kirsten grew up in Grimes, IA, where she was heavily involved in 4-H, FFA, and anything related to horses. She credits her Arabian, Rio, with sparking her interest and love for animal rehabilitation and animal medicine. As a veterinary assistant here at Ingersoll Animal Hospital, Kirsten strongly believes that education is key, and wants to help provide that to owners so that they can help their animals live their very best lives.

After graduating from Ellsworth Community College with an associate degree in both Equine Science and Equine Management, Kirsten went on to work for the Animal Rescue League as a kennel technician. From there, she wanted to dive into more of the companion animal world and went on to work at a clinic as a veterinary assistant for a year and a half before joining Ingersoll Animal Hospital in June of 2023. Professionally, she enjoys lab work because it’s like putting together the pieces of a puzzle.

Outside of the clinic, Kirsten resides with her boyfriend and their two dogs, Waylon and Dolly. Waylon is a rescue and is the best snuggle buddy, even if his anxiety sometimes gets the best of him. Dolly is their Brittany, who when she is not out upland hunting with Kirsten’s boyfriend (her favorite person), she is on the couch suckling and kneading a comfy blanket. Kirsten’s personal interests include horseback riding, upland hunting, reading, and hiking with her favorite pups.


Riley

Riley P.

Veterinary Assistant

Riley never really outgrew the “crazy horse girl” phase of her childhood. Of course, with horses come cattle, and then dogs and barn cats. What better way to get it all than a career in vet med? And with a mother who was also a technician, the apple certainly didn’t fall far from the tree! As a veterinary assistant here at Ingersoll Animal Hospital, Riley gets to share her passion for animals every day with our clients and their beloved pets.

Riley’s journey began at a small clinic in Nebraska, where she had the opportunity to work with all sorts of critters, from lizards to draft horses, and just about everything in between. Eventually, her family relocated to Iowa, where Riley found her way to Ingersoll in August of 2023. While she loves every aspect of her job, she has a special interest in lab work, surgery, and client education. Lab work is like a mystery book, surgery is always a learning experience, and educating clients helps them better care for their pets.

Outside of the clinic, Riley is happily married with two young children. Their fur family consists of a petite kitty named Ruby, who enjoys yelling at people from all over the house for no reason, a failed cattle dog named Arrow, whose snuggles and high fives make up for his lack of herding instinct, and a great Dane, who is a total couch potato.

Riley’s personal interests include rock climbing, horses, and reading. Rock climbing is great exercise but also good problem-solving work. Her favorite moment was flashing (completing a route on the first go) a route her husband had been working on for weeks.


Elizabeth

Elizabeth

Veterinary Assistant

Her one comfort came in the form of animals – be it cats or dogs, hamsters or guinea pigs, fish, lizards, or birds. As a veterinary assistant, Elizabeth is able to give back and help animals just as they have helped her over the years.

Initially, Elizabeth set out to work in human medicine. She spent nine months as a pharmacy technician-in-training before realizing that her true calling was animal care. She started working part-time at a small clinic before joining the Ingersoll Animal Hospital team. Her goal is to become a veterinary technician. Professionally, Elizabeth has a special interest in diagnostics. And, of course, who doesn’t love snuggling with kittens every day?!?

Elizabeth lives with her boyfriend in a small city outside of Knoxville. They have two indoor cats: Sharona, who loves to perch in windows and sleep in baskets of clean towels, and Ophelia, who is very vocal and enjoys people watching. Their outdoor cats include Kitty, Carl, and Taco Belle. Kitty likes to scream and run up to you for pets, Carl is stoic but loves to snuggle on your lap if you slip past his macho man act, and Taco is more aloof, but she’ll come if you call and LOVES attention, even if she pretends she doesn’t.

In her free time, Elizabeth likes to crochet, read, listen to audiobooks, watch anime and Disney movies from her childhood, eat ice cream, and cuddle with her kitties.


Claire

Claire

Patient Care Coordinator

Born and raised in Des Moines, Iowa, Claire has been interested in science and veterinary medicine for as long as she can remember. As a child, you could usually find Claire glued to the television watching vet shows, fascinated by what they were doing and wanting to grow up to be like them. Becoming a Patient Care Coordinator is just the first step toward fulfilling that lifelong goal.

Claire is currently attending school to become a veterinary technician. She joined the Ingersoll Animal Hospital team in March of 2024 to gain some valuable hands-on experience and on-the-job learning. When a friend’s cat gave birth to a litter, Claire helped resuscitate one of the kittens. This experience solidified her passion for veterinary medicine and confirmed that she’d chosen the right path.

Aside from animals, Claire’s other passion is attending concerts. The biggest highlight of her concert journey to date has been seeing her favorite band, Bring Me the Horizon, perform live twice. Her other pastimes include reading, writing, coloring, traveling, and playing guitar—a hobby she taught herself.


Danielle

Danielle

Patient Care Coordinator

Bio coming soon.


Tiffany

Tiffany

Patient Care Coordinator

Tiff grew up in a small town in California called Yucaipa. After relocating to Iowa with her boyfriend, she learned of an opening at Ingersoll Animal Hospital and jumped at the chance to join our team. Having been a veterinary technician for several years, it was the perfect fit! As one of our patient care coordinators, Tiff loves interacting with clients and helping them to better understand how to keep their pets happy and healthy.

At home, Tiff has three dogs of her own: a chihuahua-Jack Russell mix named Yuki, a husky-golden mix named Akuma, and another pup named Josie. Yuki accompanied Tiff all the way from Cali. He’s lazy but loves people and cuddling. Akuma loves water, is incredibly smart and super loving. And Josie has a condition called ataxia, which makes her a little wobbly. Despite this, she still loves to run through the grass and is a master cuddler.

In her spare time, Tiff enjoys dabbling in photography – particularly if it involves capturing images of pets or scenic views.


Randi

Randi

Patient Care Coordinator

Randi’s lifetime passion for animals, and experience working with racetrack horses, has provided a strong foundation for her veterinary hospital work. By previously earning her Dental Assistant certificate, Randi gained basic medical knowledge that she uses in her Patient Care Coordinator position. When her clients and their beloved pets arrive for their appointments, Randi greets them with a friendly smile and a calm, efficient manner. She wants them to have a smooth, positive hospital experience; and just in case, Randi’s ready with her supply of dog treats!

Living outside Des Moines with her fiance Jason, Randi has quite a collection of dogs, cats, and horses. Randi thrives on being outdoors, and she takes every opportunity to ride her horses and bond with her dog. She also shares camping, fishing, hunting, four-wheeling, and road trips with Jason. Randi’s generally an early bird, getting up before sunrise, working hard on the farm and at the hospital, and turning out the lights well after the sun goes down.

Randi’s three horses have an insatiable appetite, as they eat all day and then escape from their pasture to gorge themselves on the other side of the fence. So far, Solomon, Tornado, and Lexy haven’t suffered any ill effects from their food fests. Randi’s dog Kilo loves playing with the horses, and she’ll hitch a ride on any moving vehicle, hopping into the truck or jumping on the four-wheeler. Finally, Randi’s two cats have found a way to entertain themselves inside the house. Kazz has learned how to completely unroll the toilet paper, and Trix has developed the fine art of sleeping all day.


Kryssa

Kryssa

Pet Groomer

Kryssa was only in the eighth grade when she started helping at a grooming facility operated by Kryssa’s own dog trainer. Over the years, she learned the ropes of the grooming profession hands-on—she hasn’t stopped grooming pets since. Now, Kryssa is Ingersoll Animal Hospital’s resident Pet Groomer!

Kryssa is originally from New Virginia, Iowa, and attended Kirkwood Community College to study pet grooming and small-business management. After completing her schooling, she signed on with a local animal hospital for a time before moving on to another nearby clinic, where she worked as a Veterinary Assistant while starting her very own grooming business during her off hours.

In the summer of 2018, Kryssa joined the Ingersoll Animal Hospital family and has been making the pets of the area look and feel their absolute best ever since. For her, nothing beats seeing the look on an owner’s face when they first see their freshly groomed companion—those moments make it all worth it for Kryssa!

When she isn’t pampering pets here at the hospital, Kryssa enjoys scrapbooking and spending quality time with her friends and family. She and her boyfriend, Josh, have a beautiful daughter named Ava and also share their lives with three canine companions: Angel, Kryssa’s rat terrier who used to compete alongside Kryssa in competitive 4-H shows; a Pit Bull named Arielle who is both a Canine Good Citizen and a certified therapy dog; and Triton the Pit Bull, also a Canine Good Citizen who loves performing his best tricks for treats.


“One small cat changes coming home to an empty house to coming home.”

 – Pam Brown