Dear Pet Parent,

We at Ingersoll Animal Hospital have been fortunate that over the past two years, we have been able to continually serve you and your pets. We attribute this fact to the standards we put in place to protect you, your pets, and our staff.

As we look to the future and make decisions about what comes next, we’re confident that the time has come to begin the transition back to face-to-face visits with pet parents. Beginning May 1st, to initiate this transition while also
providing the most optimal care for our patients, after telephone check-in, we will provide the option of continuing with convenient curbside care or completing the examination in an exam room with your furry friend. For those pet parents electing an in-person visit, a member of our team will escort you into the exam room as they become available.

Please note the following:

• Call us at 515-274-3555 upon arrival for your scheduled appointment; our check-in process will remain over the phone for the time being.
• Once a room becomes available, you will be contacted by our team, who will meet you at the door and accompany you to an exam room. Then sit back and leave the rest to us!
• Remain in the exam room for the duration of your visit. For your convenience, the check-out process will be completed in the exam room.
• Please do not come into the building if you are not feeling well or if you have been in contact with anyone who has or is suspected of having Covid-19.
• If you would prefer to continue with curbside care and remain in your vehicle, you are more than welcome to do so – just let us know upon check-in.

Important rules:

• Masks will be strongly encouraged for all visitors and continue to be required for all team members.
• We kindly request that each furry friend is limited to one human visitor until further notice
• Our reception/waiting area will remain closed to the public during our phased reopening.
• For those dropping off or picking up their pets, please continue to call for curbside service.
• For medication or food, orders and refills can be placed conveniently through our online store. For pick up at Ingersoll Animal Hospital, please call ahead to order and when you arrive for curbside service.

Thank you in advance for your understanding, cooperation, and continued patience as we progress through our phased reopening. We look forward to seeing you soon!

Warm regards,

The Pet Loving Team at Ingersoll Animal Hospital