Transitioning Back to In-Person Visits- An Update on COVID Appointment Protocol

June 15, 2021

Dear Pet Parents, 

We are excited to announce that Ingersoll Animal Hospital and Pawsitive Strides Veterinary Rehabilitation & Therapy will be reopening our exam-room doors on July 5th.

Here’s what you can expect from Ingersoll Animal Hospital and Pawsitive Strides during this time:

For those wishing to continue with Curbside Care:

  • At this time and until further notice we will continue to offer Curbside Care as a convenience to those not comfortable returning to the exam room. Drop-off day admission visits are also a convenient alternative. 

For those dropping off/picking up patients, food, medications, or other supplies:

  • In an effort to continue to provide the most optimal care for our patients and limit foot traffic, we will continue to provide exclusively curbside services. Our team will complete all necessary check-in/out procedures over the phone and return all furry friends (and/or other items) to you as you remain in your vehicle. This includes drop off and pick up for boarding, grooming, day admission, surgery, and dental procedures.
  • Our online store is a great way to refill both food and medications, and they’ll be shipped directly to your door!

For those wishing to return to in-person visits:

  • Call upon arrival for your scheduled appointment. For your safety, the check-in process will still be completed over the phone to reduce time in the exam room. Once a room becomes available you will be contacted by our team who will meet you at the door and accompany you to an exam room. Then sit back and leave the rest to us! We ask that each pet-parent remain in the exam room for the duration of their visit. To further ensure the best sanitary practices and for your convenience, the check-out process will be completed in the exam room.  
  • Please understand that as we learn, adapt, and progress through this new process there may be delays and longer-than-usual wait times. We appreciate your patience and understanding.

Important Points

  • Masks will continue to be required for all team members and any pet-parents joining us inside the building.
  • We kindly request that each furry friend is limited to one human visitor until further notice.
  • Our reception/waiting area will remain closed to the public.

We look forward to seeing you all very soon and hope this finds you well. We will communicate any changes as we move through this process.

Sincerely, 

Dr. Nancy Peterson DVM, CCRT, CVA, CVSMT, CAC
Owner

Ingersoll Animal Hospital